Submit a request
Our teams usually get back to you within 24 hours. Please remember to enter the email address and telephone number you used when you placed your order, so that we can identify your case more easily and get back to you quickly.
Our teams usually will get back to you within 24 hours. Please remember to enter the email address used for your Alma account so that we can get back to you more quickly.
There are a number of simple reasons why you may not be able to complete your purchase. Find answers below to help you solve your problem quickly.
Find out more
There are many different reasons as to why your payment may not have been accepted by Alma. Please read the article below to find out more.
Find out more
Your problem is not in the above list ? Please consult our FAQ dedicated to this type of situation.
Find out more
Subject to certain conditions, you have the possibility to postpone your instalments directly through your Alma account. To find out more about this possibility please refer to this article in our FAQ.
Find out more
You can access information regarding your payment schedule in your Alma account. To find out more about problems linked to payment schedules and monthly instalments please refer to our FAQ dedicated to this type of situation.
Find out more
If you need to update and/or change your bank card for your future payments, you can do it yourself from your Alma account. To learn more about this possibility, please refer to this article in our FAQ.
Find out more
Your problem is not in the above list ? Please consult our FAQ dedicated to this type of situation.
Find out more
If you still haven't received your order, be sure to contact the merchant first, as they are the only ones who have control over the shipping and handling of your order, and have the necessary information to answer you. To find out more about what to do if you haven't received your order, please refer to our FAQ article.
Find out more
If you are not pleased with the item you purchased, be sure to contact the merchant first, as they are the only ones who have control over the preparation and dispatch of your order, and have the necessary information to answer you. To find out more about the steps to take in the event of a non-conforming order, please refer to our FAQ article.
Find out more
If your merchant has confirmed the refund, you have received or will receive a confirmation email. Find out more in this FAQ article.
Find out more
Your problem is not in the above list ? Please consult our FAQ dedicated to this type of situation.
Find out more